Shipping policy

Thank you for shopping at WildReach! We want to make sure your order reaches you smoothly, so please review our shipping policy below.

Order Processing

Orders are processed within 1-3 business days after your purchase is confirmed. During high-demand periods, processing may take slightly longer - we appreciate your patience.

Once your order has shipped, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way.

Shipping Rates & Delivery Times

We offer FREE shipping on all orders within the United States.

Estimated delivery time: 5-12 business days from the date your order ships.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or high-volume periods. Remote areas (including Alaska, Hawaii, and U.S. territories) may experience slightly longer delivery times.

Fulfillment

To keep prices low and ensure availability, your order may be fulfilled and shipped directly from one of our global warehouse and fulfillment partners. As a result, tracking updates may occasionally reference our fulfillment partners. Rest assured - every order is inspected for quality and shipped with full tracking.

Order Tracking

Once your order ships, you'll receive an email with your tracking number and a link to track your package. Please allow 2-5 business days for tracking information to become active after receiving your shipping confirmation.

If your tracking hasn't updated after 5 business days, feel free to reach out to us at wildreach.team@gmail.com and we'll look into it right away.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your address, contact us at wildreach.team@gmail.com as soon as possible - if your order hasn't shipped yet, we'll do our best to update it.

Lost, Stolen, or Delayed Packages

If your package appears to be lost or significantly delayed, contact us at wildreach.team@gmail.com and we'll work with the carrier to resolve the issue. If a package is confirmed lost in transit, we'll send you a replacement or issue a refund.

WildReach is not responsible for packages marked as delivered by the carrier but reported stolen. In these cases, we recommend checking with neighbors and your local carrier first - but reach out to us anyway, and we'll do what we can to help.

Order Changes & Cancellations

Need to change or cancel your order? Contact us at wildreach.team@gmail.com as soon as possible. If your order hasn't been processed yet, we'll happily make the change or cancel it. Once an order has shipped, it can no longer be modified or cancelled - but you're always covered by our 30-day return policy.

Questions?

We're here to help! Reach out anytime at wildreach.team@gmail.com and we'll get back to you as soon as we can.