Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at wildreach.team@gmail.com and we will process your request as soon as possible.

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at wildreach.team@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right - in these cases, we cover the cost of a replacement or full refund.

Exceptions / Non-Returnable Items

For safety and hygiene reasons, emergency and survival gear that has been opened and used may not be eligible for return. If you're unsure whether your item qualifies, contact us before sending it back - we're happy to help.

Gift cards are non-returnable.

Exchanges

The fastest way to get the item you want is to request a return for the item you have, and once your return is accepted, place a separate order for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at wildreach.team@gmail.com.